Customulove usually ships to all states in the United States, but not including to the following addresses: Puerto Rico, U.S. Virgin Islands, U.S. Minor Islands, Guam, American Samoa and Northern Mariana Islands, Alaska, Hawaii, APO/FPO and PO Box addresses.If you are unsure whether your location is eligible for shipping, please contact us before placing an order.

How long does it take to receive my product? 

Address Accuracy:

• It is the customer's responsibility to provide accurate and complete shipping information during the checkout process. Please ensure that the shipping address provided is correct to avoid any delivery issues or delays.
• In the event that an incorrect or incomplete address is provided, please contact us immediately at customulove@gmail.com. While we will make every effort to assist you in correcting the address, please note that we cannot guarantee changes once the order is shipped.

Order Cancellation:

Orders can be cancelled within 24 hours of placement free of charge.After 24 hours, cancellations will not be accepted as the order may already be in process or production.
For customized or personalized items, cancellations are not permitted once the order is confirmed.

Order Tracking:

Once your order has been shipped, you’ll receive a confirmation email with a tracking number and a link to the carrier’s website. This allows you to track your package in real time and stay updated on its delivery status.
If your package is lost or hasn’t arrived, please don’t hesitate to contact our customer service team.

If you have any question，please feel free to contact us customulove@gmail.com.

We strive to ensure customer satisfaction, and we understand that sometimes returns may be necessary. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return and Exchange Process:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Contact us: To start a return, you can contact us at customulove@gmail.com.

Return Confirmation: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Sending the package: Send the package back to us following the instructions provided.Please note that you are responsible for the return shipping cost.We recommend using a trackable postage service to ensure the item returns to us safely.

Processing Returns: Once we receive and inspect your return, we will process a refund or send a replacement as soon as possible after verifying the item's condition.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 We Accept Refunds Under The Following Circumstances:

• Unused Goods:Only unused goods in their original condition are eligible for a refund. If the goods have been used or are no longer in their original condition, we will not issue a refund.
• Damaged or Defective Goods: If the goods you receive are damaged or defective during transportation or have manufacturing defects, you are entitled to a full refund or exchange.Please reach out to us within 30 days of receiving the goods to report any issues of this nature.
• Order Error:If you receive goods that do not match the items you selected when placing your order, we will provide a full refund or exchange.

Shipping Fee:

The original shipping fee are non-refundable. Even if the order qualifies for a refund, we will only refund the cost of the item, not the original shipping charges.

Return Shipping Fees:

Customers are responsible for the return shipping cost.If a return is required (e.g., due to personal reasons or non-product-related issues), the cost of sending the item back to us must be paid by the customer. The shipping cost will vary depending on the courier chosen.
However, if the return is due to our error, such as receiving damaged, defective, or incorrect items, the customer will not be responsible for the return shipping costs.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.Please note that shipping fees are non-refundable in all cases.If more than 15 days have passed since we’ve approved your return, please contact us at customulove@gmail.com.