Customulove usually ships to all states in the United States, but not including to the following addresses: Puerto Rico, U.S. Virgin Islands, U.S. Minor Islands, Guam, American Samoa and Northern Mariana Islands, Alaska, Hawaii, APO/FPO and PO Box addresses.If you are unsure whether your location is eligible for shipping, please contact us before placing an order.

How long does it take to receive my product? 

Address Accuracy:

• It is the customer's responsibility to provide accurate and complete shipping information during the checkout process. Please ensure that the shipping address provided is correct to avoid any delivery issues or delays.
• In the event that an incorrect or incomplete address is provided, please contact us immediately at customulove@gmail.com. While we will make every effort to assist you in correcting the address, please note that we cannot guarantee changes once the order is shipped.

Order Tracking:

Once your order has been shipped, you’ll receive a confirmation email with a tracking number and a link to the carrier’s website. This allows you to track your package in real time and stay updated on its delivery status.
If your package is lost or hasn’t arrived, please don’t hesitate to contact our customer service team.

If you have any question，please feel free to contact us customulove@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customulove@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customulove@gmail.com. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 We Accept Refunds Under The Following Circumstances:

• Unused Goods:Only unused goods in their original condition are eligible for a refund. If the goods have been used or are no longer in their original condition, we will not issue a refund.
• Damaged or Defective Goods: If the goods you receive are damaged or defective during transportation or have manufacturing defects, you are entitled to a full refund or exchange.Please reach out to us within 30 days of receiving the goods to report any issues of this nature.
• Order Error:If you receive goods that do not match the items you selected when placing your order, we will provide a full refund or exchange.

Shipping Fee

If the return is initiated by the consumer, the consumer will be responsible for the shipping fee, which will vary depending on the courier company chosen. 

However, if the return is due to our error, such as receiving damaged or incorrect goods, the consumer will not be required to cover the shipping fee for this reason.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 days have passed since we’ve approved your return, please contact us at customulove@gmail.com.